The cost of returning to goods is the responsibility of the buyer and is not refundable unless the goods are proven to be defective or not as ordered.
For Private Consumers (generally known as B2C): Non-customised items (stock items) may be returned under the Consumer Contracts Regulations 2013. These regulations apply to private buyers only and not to business-business purchases.
- Items must be returned within 14 calendar days from delivery.
- Certain items may be exempt from this, please see below.
- Items must be unused and unopened in their original packaging - one bag may be opened to inspect goods.
- Refunds will be processed within 7 days of the goods being received by us.
- Refunds will be given as credit to the original payment method, including, where applicable, a proportion of basic carriage charges on the outbound shipment.
For Businesses (generally known as B2B) : Non-customised items (stock items) may be returned under our returns policy
- Items must be returned within 14 calendar days from delivery.
- Certain items may be exempt from this, please see below.
- Items must be unused and unopened in their original packaging - one bag may be opened to inspect goods.
- Refunds will be processed within 7 days of the goods being received by us.
- Refunds will be given as credit to the original payment method, excluding any shipping or postage costs.
Exempt Items
For hygiene reasons certain items cannot be returned once the packaging has been opened. Where this applies, is is clearly stated on the product page. Such items come in sealed clear plastic wrapping to allow you to inspect the goods without opening the packaging. These items cannot be returned or exchanged once the sealed packaging has been opened, unless the item is defective.