Ordering Mouse Mats


How to Buy Your Lovely Printed Mouse Mats


If this is your first time buying custom printed mouse mats for your company or organisation, you may be feeling rather overwhelmed at the huge range of mouse mat styles on offer. Please don't worry - we're here to help at every stage of the process, from first enquiry through ordering, artwork production, proof, manufacture and finally delivery of your lovely mouse mats. We've been supplying custom mouse mats for many years now and will make the process as simple and straightforward as possible. So please don't hesitate to get in touch with our friendly customer support team for advice.


1) Choosing a Mouse Mat Style:

We supply a fantastic selection of mouse mat styles which you can browse here. We've grouped these into two categories: Standard Mouse Mats (for the classic printed mousemat styles) or Special Mouse Mats (mouse mats with special features such as business card pockets). If you're not sure, you can request a sample mat to be sent out to your business address to let you make a more informed choice (see the individual mouse mat pages for a sample request link).
† - We ask for a business address to minimise abuse of our free sample service from freebie-hunters.

2) Preparing artwork:

In the first instance you should contact us to discuss your requirements and request artwork templates, if required. If you have artwork ready, you can email it to us and we'll let you know if it is OK for us to work with. Read more about artwork here.

If you need help in preparing artwork, please send through all of the image files, logos and the text you would like to have on your design, with your order. We're happy to help assemble your artwork for you but due to previous abuse of this service, we can now only offer this once your order is placed.

3) Placing an Order:

Once you have agreed your design/details with your personal advisor, simply email your order to us at [email protected], and we will get things underway. We will provide a PDF proof of your mousemat - please pay particular attention to this stage and check that any text (especially spelling and/or contact information is accurate and colours are correct. We cannot rectify after production.

If you are happy with the proof, please send us an email to approve, and we will proceed to mass production. If not, let us know and we will make any changes as required.

4) Paying for your order:

Once your order is placed, you will receive a proforma invoice by email. Payment in advance of artwork assistance and production is required for first time orders - for subsequent orders, 30 days credit from date of ordering may be extended (subject to credit check).

To help us to process and deliver your order quicker, at the time of ordering please let us know if there is a specific person/email address that your invoice should be sent to as well as the delivery address for your order, if different.

We can accept payment by BACS, cheque or credit card, whichever is most convenient for you. For some orders (particularly larger orders), we may require a deposit before proceeding to production, even if you have an account with us.

5) Delivery and Turnaround:

For most mouse mats, the lead time from proof approval is normally 1-2 weeks. If you have an urgent deadline, please let us know and we will see what we can do! If we can't do an order on time, we'll let you know before we take on the job.

About Mouse Mats UK

Mousemats.co.uk supplies quality custom printed mousemats and coasters to businesses and organisations all over the UK. Read more About Us.

Promotional Products Websites on Promos Central We are part of the Acoo Review Group of promotional products websites trading as Promos Central. We are continually refining our range of promotional products but focus only on those products that work for your business, helping to bring return on your all-important promotional investment.

Contact Details & Hours

Monday-Thursday: 09:00 - 16:30
Friday: 09:00-16:00
Saturday - Sunday: Closed

View our Contact Us page.

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Company Information

Acoo Review Ltd.
T/A Mousemats.co.uk
Nasmyth Building,
Nasmyth Avenue,
Scottish Enterprise Technology Park

East Kilbride,
South Lanarkshire,
G75 0QR
UK

Registered Company: SC358490
VAT Number: GB989062961